Transfer to another “Trail 100 Andorra-Pyrenees 

1. The transfer option is only available for a transfer to another Trail 100 Andorra-Pyrenees race.
2. There is no transfer fee.
3. The event transferred to must be in the same calendar year as the original event.
4. If an athlete is transferring from a higher priced race to a lower priced race, the athlete will not be refunded the difference.
5. If an athlete is transferring from a lower priced race to a higher priced race, the athlete will be required to pay the difference in addition to the transfer fee and applicable Active processing fee.
6. A transfer of a race entry to another person is not possible.
7. A transfer into a sold-out event is not possible.
8. Athletes must transfer out of a race 45 days prior to race day (the race the athlete initially registered for). After this period, changes can only be made on-site.
9. Transfers are only available to individual race entries – entries purchased or provided through sponsors, charities and complimentary entries cannot be transferred.
10. If an athlete chooses to transfer, they forfeit their eligibility for a refund to the event they originally entered. Athletes will also not be eligible for a partial refund for the race they have transferred into.
11. The transferring athlete may attempt to establish that the damage sustained by the organizer from his/her transfer is lower than the agreed upon amount withheld by the organizer pursuant to these regulations.
12. Athletes under 18 can only run the 7.5K Family Race, therefore it is not possible to transfer to another race.

Transfer Process 

To complete your transfer to another distance, please use the following steps:

• STEP 1: Before 45 days prior to race day*, log in to your Active account at active.com.
• STEP 2: Under the ‘My Events’ tab you will see your registration. Please click on the ‘Change Category’ option. You can only transfer to categories with available entries. The upgrade fee is the cost difference between the desired distance’s current fee and the fee that was paid at the time of the original registration. If an athlete is transferring from a higher priced race to a lower priced race, the athlete will not be refunded the difference.
• STEP 3: You will receive an email from Active.com with your new confirmation email.

* After 45 days prior to race day, changes can only be made on-site during the check-in process. You can only transfer to categories with available entries.

Withdrawal rules: 

1. Only registered athletes in the 125K Ultra Trail Andorra-Pyrenees and 55K Trail Andorra-Pyrenees races can apply for a refund. 
2. In order to be eligible for a partial refund, withdrawal requests must be received via the withdrawal form (link) during the following time frames:
   a) Until 45 days prior to race day: 25% refund of the entry fee.
   b) After 45 days to race day: no refund 
3. Athletes wishing to withdraw may attempt to establish that the damage sustained by the organizer from his/her withdrawal is lower than the agreed-upon amount withheld by the organizer pursuant to these regulations. 
4. Please note that all additional items purchased during registration will be refunded at 100% up until 45 days prior to the race except where they have already been sent to the athlete. 
5. One-day licenses can only be refunded in case of a withdrawal within the refund deadline. If you purchase a national mountain license by your federation the one-day license cannot be refunded. 
6. Athletes who had transferred their registration from another race are not eligible for any refund of the registration fee. 
7. Athletes who paid the entry fee in whole or in part by redeeming a credit voucher at the time of registration, are not eligible for any further refund 
8. Refunds will be issued to the credit card used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account the account holder and the athlete withdrawing must be the same person. If we refund to a bank account the transfer can take up to 6 weeks. 

Withdrawal Process: 

To complete your withdrawal, please use the following steps:

• STEP 1: Before 45 days prior to race day, fill in the form that you can find in the following link.
• STEP 2: After submitting the withdrawal form you will receive a confirmation email from Active.com confirming that we have received your request. In case you have not received this please contact [email protected] or fill out the form again (please also check your junk folder).
• STEP 3: We will process your request within 5 working days. Refunds will be transferred to the credit card used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account the account holder and the athlete withdrawing must be the same person. If we refund to a bank account, the transfer can take up to 6 weeks.
• STEP 4: You will receive a confirmation email from Active.com once your withdrawal is completed.